Managed viciDial cloud hosting
Your dialer, deployed and managed. Your agents, dialing.
VITI Voice runs open-source viciDial on dedicated cloud clusters that we deploy, secure, monitor, and patch for you. No servers to babysit, no Asterisk configs to learn - your team logs into the agent UI and works its lists.
Priced per agent, quoted for your call volume. No free tier - just a dialer that works.
What VITI Voice is
viciDial without the server room
viciDial is one of the most capable outbound dialers ever built - and one of the most demanding to run well. It expects a tuned Asterisk stack, a healthy database, clean SIP trunks, and someone watching it at 2 a.m. when a channel driver misbehaves.
VITI Voice is a managed hosting service run by VITI Security, a cybersecurity firm that operates viciDial clusters in production. We provision your servers on ViciBox, wire your carriers, load your campaigns, and then stay on call so your operations team never has to learn what a meetme conference is.
You keep full control of your campaigns, lists, and agents through the standard viciDial web admin. We own everything below that line.
What you get
A production dialer, run like infrastructure
Predictive and power dialing
Outbound, inbound, and blended campaigns with predictive, ratio, and manual dial modes configured for your call volume - not left at factory defaults.
Multi-server clustering
Start on a single ViciBox server and grow into a cluster with separate database, web, dialer, and archive nodes when your floor outgrows one box.
SIP trunk setup and carrier guidance
Bring your own carrier or ask us for a recommendation. We wire up your SIP trunks, test call quality, and configure failover routes.
Call recording and retention
Every call recorded to dedicated archive storage with retention policies matched to your regulatory needs, plus consent-aware recording controls.
24/7 monitoring and management
We watch server load, channel health, drop rates, and trunk status around the clock. Patching and maintenance happen in scheduled windows, not mid-shift.
Hardened against toll fraud
SIP rate-limiting, locked-down admin access, and Asterisk-level security controls come standard - because an exposed dialer is an invitation to toll fraud.
How it works
From quote to first call in three steps
01
Choose your plan
Tell us your agent count, concurrent call volume, and recording retention needs. We size the deployment and send you a quote.
02
We deploy your cluster
We provision your viciDial servers, wire up your SIP trunks, load your campaigns and leads, and harden the stack before handover.
03
You log in and dial
Your agents open the viciDial web agent UI in a browser and start taking calls. We keep the platform patched, monitored, and backed up.
Who we host for
Built for outbound-heavy floors
Solar
Speed-to-lead dialing and appointment setting for solar sales floors working fresh and aged leads.
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Insurance
Blended inbound/outbound campaigns for agencies working leads, renewals, and cross-sell lists.
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Collections
High-volume outbound with right-party-contact tracking and long-retention call recording.
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Common questions
viciDial hosting, answered plainly
What is managed viciDial hosting?
viciDial is an open-source contact center suite built on Asterisk. With managed hosting, we run that software for you on dedicated cloud servers: we handle provisioning, SIP trunk wiring, security hardening, patching, monitoring, and backups. Your team uses the dialer through its web interface; our engineers keep the platform underneath it healthy.
Is viciDial itself free?
viciDial is open-source software, and the license for the software itself is not what you pay for. What you pay for with VITI Voice is the infrastructure it runs on and the engineering time to deploy, secure, monitor, and maintain it - the parts that make a dialer reliable in production.
Can I migrate from my current viciDial host?
Yes. We migrate campaigns, lead lists, dispositions, agent accounts, and call recordings from your existing server. Cutover is scheduled during a low-traffic window so your floor keeps dialing with minimal interruption.
Can I use my own SIP trunk provider?
Yes. VITI Voice is carrier-agnostic. If you already have a SIP trunk provider, we configure your existing credentials during onboarding. If you don't, we can recommend carriers that work well for outbound dialing in your calling region and help you get set up.
How many agents can I run?
Single-server deployments suit smaller floors; multi-server clusters with separate database, web, dialer, and archive nodes support much larger operations and higher concurrent call counts. We size the deployment to your peak load during the quote process, and scaling up later does not require a rebuild.
Do you help with TCPA compliance?
We provide TCPA-aware configuration guidance: dial-mode selection, abandonment-rate settings, DNC list handling, and consent-aware recording controls. Compliance decisions remain yours - we make sure the technical side of the dialer supports the policy your legal counsel sets.
Ready to stop babysitting your dialer?
Tell us your agent count and call volume. We'll come back with a cluster recommendation and a quote.