Features
Everything a viciDial floor needs, already running
Every VITI Voice deployment ships with the full viciDial feature set, configured by engineers who run these systems in production. Here's what's on the platform from day one.
Predictive dialer
viciDial's predictive engine tuned to your answer rates and agent count, so agents spend their shift talking instead of listening to ringback.
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Answering machine detection
AMD filters out voicemail before it reaches an agent, with sensitivity tuned to balance agent time against accidental hangups on live answers.
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Call recording
Automatic recording on every call, pushed to archive storage with retention policies you define. Search and playback from the admin UI.
Real-time monitoring
Live dashboards for agents on calls, wait times, drop rate, and campaign performance - plus barge and whisper for supervisors.
Campaign management
Inbound, outbound, and blended campaigns with lead recycling, disposition-based redial rules, and per-campaign dial methods.
Lead import and list management
Bulk lead import from CSV, list deduplication, time-zone-aware dialing windows, and DNC list handling at the campaign level.
Multi-server clustering
Grow past one server with separate database, web, dialer, and archive nodes. Add dialer capacity without rebuilding the platform.
SIP trunk setup
Carrier-agnostic trunk configuration with your provider's credentials, call-quality testing, and failover routing for carrier outages.
Reporting
Agent performance, campaign outcomes, list penetration, and call-detail exports - the numbers your ops team runs the floor with.
Agent web UI
Agents work from a browser: scripts on screen, disposition buttons, callbacks, and transfers. No softphone installation required beyond a headset.
Security hardening
SIP rate-limiting, restricted admin access, and Asterisk-level toll-fraud controls applied before your first call goes out.
24/7 managed operations
Monitoring, patching, and backups handled by our engineers. Maintenance happens in scheduled windows with notice, not during your shift.
Ready to stop babysitting your dialer?
Tell us your agent count and call volume. We'll come back with a cluster recommendation and a quote.