Product
viciDial predictive dialer hosting, managed end to end
A predictive dialer is only as good as its tuning and its uptime. We host viciDial's predictive engine on managed infrastructure, dial in the pacing for your lists and agent count, and keep it running while your floor works.
Capabilities
What the hosted dialer does
Predictive dialing
The dialer places multiple calls per available agent and connects only live answers. Dial level adapts to your answer rate and agent availability, keeping agents on live conversations without pushing your abandonment rate over the line you set.
Answering machine detection
AMD screens out voicemail boxes before they consume agent time. We tune detection sensitivity with you: tighter detection saves agent minutes, looser detection avoids hanging up on real people who pause before speaking.
Call recording
Record every call automatically, or control recording per campaign. Files are pushed off the dialer to archive storage on a schedule, with retention periods matched to your compliance requirements.
Real-time monitoring
Supervisors get live views of every campaign: agents on calls, calls in queue, current drop rate, and per-agent talk time. Listen in, whisper, or barge when coaching demands it.
Campaigns and lists
Run outbound, inbound, and blended campaigns side by side. Import leads in bulk, set time-zone-aware calling windows, and let disposition rules drive automatic redials and list recycling.
Multi-server clustering
When one server isn't enough, we split the load across dedicated database, web, dialer, and archive nodes. Capacity grows by adding dialer servers - your campaigns and agents don't move.
Reporting
Per-agent and per-campaign reports on talk time, conversions, list penetration, and call outcomes. Export call detail records whenever your own analytics need them.
Why hosting matters
Predictive dialing punishes weak infrastructure
Predictive mode multiplies everything. A pacing algorithm placing three calls per agent also triples the channel load, the database writes, and the recording I/O of a manual campaign. On under-provisioned hardware that shows up as audio lag, delayed agent screen pops, and abandoned calls that shouldn't have been abandoned.
That's the problem managed hosting solves. We size the cluster to your peak dial level, keep the database tuned, and watch drop rate and call quality continuously - so the predictive engine does its job without creating compliance risk or dead air.
If you're moving from a self-hosted or underperforming hosted dialer, we migrate your campaigns, lists, and recordings as part of onboarding.
Put your lists on a dialer that keeps up
Tell us your agent count, average answer rate, and peak hours. We'll recommend a deployment size and quote it.