Pricing
viciDial hosting plans, quoted for your floor
Every plan is fully managed - deployment, security, monitoring, and maintenance included. Because viciDial hosting cost depends on how big your operation is, we quote per deployment instead of posting a price list that doesn't fit anyone.
Single Server
For small floors getting started on hosted viciDial.
Request a quote
Priced per agent, per month.
- One managed ViciBox server (web, database, and dialer on a single node)
- Predictive, ratio, and manual dial modes configured
- SIP trunk setup with your carrier
- Call recording to onboard storage
- 24/7 monitoring and scheduled patching
- Daily backups
Growth
For busy floors that need more concurrent calls and retention headroom.
Request a quote
Priced per agent, per month.
- Right-sized single server with expanded capacity
- Higher concurrent call ceilings and dial-level tuning
- Dedicated archive storage for call recordings
- Extended recording retention
- Drop-rate and campaign performance reviews
- Trunk failover configuration
Cluster
For large operations that can't fit on one box.
Request a quote
Priced per agent, per month.
- Multi-server viciDial cluster: separate database, web, dialer, and archive nodes
- Horizontal scaling - add dialer nodes as you add agents
- Custom recording retention and archive policies
- Migration from your existing viciDial deployment
- Carrier coordination and multi-trunk failover
- Priority support and scheduled maintenance windows
Every plan includes
The management is the product
Whatever tier you land on, the operational work is ours. Your team never touches a Linux shell, an Asterisk config, or a backup script.
- Server provisioning and viciDial installation
- Asterisk and OS security hardening
- SIP trunk wiring and carrier testing
- Campaign, list, and agent setup assistance
- Lead import support
- 24/7 platform monitoring
- OS and viciDial patching in scheduled windows
- Daily backups
- Toll-fraud protections (SIP rate-limiting, access controls)
- TCPA-aware configuration guidance
What drives cost
Four numbers set your quote
Agent count
Plans are priced per agent seat. More agents means more web and database load, which drives server sizing.
Concurrent calls
Your peak simultaneous calls - not your agent count alone - determines dialer capacity. Predictive dialing at high ratios needs more channels than agents.
Recording retention
Recording every call and keeping it for years takes serious archive storage. Retention length is one of the biggest cost variables.
Support level
Standard plans include 24/7 monitoring and scheduled maintenance. Larger deployments can add priority response and dedicated campaign reviews.
Have those four numbers ready when you request a quote and we can usually turn a proposal around quickly. Not sure about concurrent calls or retention? Tell us your agent count and average shift pattern and we'll estimate the rest.
Pricing questions
Straight answers on cost
How much does viciDial hosting cost?
viciDial hosting cost depends on your agent count, peak concurrent calls, recording retention, and support level. We quote every deployment individually so you pay for the capacity you actually need rather than a one-size-fits-all tier. Request a quote with your numbers and we'll come back with a price.
Is there a free trial or free tier?
No. Running a dialer properly means dedicated infrastructure and engineering time from day one, and we don't offer a stripped-down free version of that. viciDial itself is open-source software; what you're paying for is the hosting, hardening, monitoring, and management around it.
Is pricing per agent or per server?
Plans are structured per agent, with the underlying infrastructure sized to match. You tell us your agent count and call volume; we quote a monthly figure that covers the servers, storage, and management.
What happens if I outgrow my plan?
We resize. Moving from a single server to a multi-server cluster is a planned upgrade, not a rebuild - your campaigns, lists, agent accounts, and recordings carry over. Scaling up happens during a scheduled maintenance window.
Do you charge for migration from another host?
Migration is scoped as part of your quote. For most deployments it is a one-time onboarding task covering campaigns, lists, dispositions, agents, and recordings, with cutover scheduled in a low-traffic window.
Get a number, not a sales deck
Send us your agent count, peak concurrent calls, and recording retention requirement. We'll reply with a sized cluster and a monthly price.