Industries · Call Center & BPO
viciDial hosting for call centers and BPOs that need to focus on their clients
Your business is running campaigns and managing agents, not babysitting servers. VITI Voice gives your BPO a managed viciDial deployment that scales with your client roster and stays up during calling hours.
The problem
What slows call centers and BPOs down
Self-hosted dialers drain ops bandwidth
Running your own viciDial means someone on your team is debugging Asterisk configs, patching servers, and managing database performance instead of managing agents and campaigns.
Scaling up means rebuilding infrastructure
Landing a new client means adding agents, but your single-server setup is already at capacity. Scaling requires hardware procurement, migration, and downtime your SLAs cannot absorb.
Campaign isolation is hard on shared infrastructure
Running multiple client campaigns on one dialer without proper isolation means one client's spike can starve another client's agents of dial capacity.
Agent productivity is invisible without real-time data
When supervisors cannot see agent status, wait times, and campaign drop rates in real time, they are managing the floor blind. End-of-day reports cannot fix a problem that happened at 10 AM.
The fix
How managed viciDial answers it
Fully managed dialer infrastructure
We deploy, secure, monitor, and maintain the entire viciDial stack. Your ops team manages campaigns and agents through the viciDial admin interface - we handle everything underneath.
Scale by adding dialer nodes, not rebuilding
When you land a new client or grow headcount, we add dialer capacity to your cluster. Your campaigns, agent accounts, and recordings stay in place - no migration, no downtime.
Campaign and client isolation built in
Each campaign runs with its own dial settings, caller IDs, and agent groups. One client's traffic spike does not affect another client's agent experience.
Real-time dashboards for every supervisor
Live views of agent status, wait times, drop rates, and campaign performance. Supervisors see problems as they happen, not twelve hours later in a CSV export.
Compliance note
PCI-aware recording and TCPA configuration
BPOs handling payment data need PCI-aware recording controls. We configure pause-resume recording around card capture, TCPA-compliant dial modes per campaign, DNC list handling, and calling-window enforcement by time zone.
Compliance decisions are yours and your clients'. We make sure the dialer supports the rules you operate under.
Give your BPO a dialer that grows with your client roster
Tell us your agent count, campaign mix, and how many client programs you run. We will size a deployment and quote it.