Industries · Ecommerce
viciDial for ecommerce brands that convert with phone calls
Cart recovery, COD confirmation, and win-back campaigns convert better over the phone. VITI Voice gives your ecommerce outbound team a managed viciDial deployment that handles the volume without your team managing servers.
The problem
What limits ecommerce outbound operations
Cart abandonment emails have diminishing returns
Email open rates on abandoned-cart sequences keep dropping. A phone call from a real person converts at a higher rate, but your team does not have a system to dial those lists at volume.
COD order confirmation is a manual bottleneck
Cash-on-delivery orders need a confirmation call before dispatch to reduce return-to-origin rates. Doing that one call at a time through a CRM is too slow when daily order volume is in the hundreds.
Customer win-back is a volume game
Re-engaging lapsed customers means calling through large lists. Most will not answer, and most who answer will not convert. Without predictive dialing, your agents spend more time waiting than talking.
Peak-season spikes overwhelm fixed capacity
Festival and sale-season order volumes can triple overnight. A dialer sized for normal days cannot handle confirmation and support call volume during peak events.
The fix
How managed viciDial answers it
Cart recovery and confirmation campaigns
Feed abandoned-cart and new-order lists directly into viciDial campaigns. Agents connect to live customers, confirm orders, and recover carts - the dialer handles the volume.
Predictive dialing for win-back lists
Run lapsed-customer lists in predictive mode. Agents only connect to live answers. Answering machine detection and retry logic are handled by the dialer, not your team.
Scale capacity for peak seasons
Add agents and dialer nodes for festival sales and promotional events. When the spike passes, scale back. Per-agent pricing means you only pay for the capacity you actually use.
Call recording for dispute resolution
Every confirmation and support call is recorded with timestamps. When a customer disputes what they were told about a return or refund, you have the recording.
Turn your outbound team into a conversion engine
Tell us your daily order volume, agent count, and what campaigns you want to run. We will size a deployment and quote it.