Industries · Banks & Insurance
viciDial for banks and insurance companies that dial at scale
Collections, policy renewals, and cross-sell campaigns need a dialer that records every call, handles high-volume lists, and stays up during calling hours. VITI Voice deploys and manages that dialer for you.
The problem
What holds BFSI outbound teams back
Regulatory call recording is non-negotiable
Banking and insurance regulators expect every outbound call to be recorded, timestamped, and retrievable. Missing a recording during an audit is not a minor gap - it is a compliance finding.
Collections volume demands predictive dialing
Loan recovery and premium follow-up lists run into tens of thousands of numbers. Manual dialing through those lists means your agents spend more time listening to rings than talking to customers.
Multi-branch operations need centralized reporting
When collections and renewals run from multiple offices, each with its own spreadsheet, management has no real-time view of agent productivity or campaign performance.
Downtime during calling hours costs real money
A dialer outage during prime calling hours means your agents sit idle and your portfolio penetration for the day drops to zero. Self-hosted setups without monitoring make this a recurring risk.
The fix
How managed viciDial answers it
Every call recorded and searchable
Call recordings are captured for every outbound and inbound interaction, stored with caller ID and timestamp metadata, and accessible through the viciDial admin interface for audit retrieval.
Predictive dialing for high-volume lists
Run collections and renewal lists in predictive mode so agents only connect to live answers. Answering machine detection keeps voicemail from burning agent minutes on lists that need volume.
Real-time dashboards across all campaigns
Supervisors see agent status, wait times, drop rates, and campaign performance in real time from a single dashboard - whether your agents sit in one office or ten.
Managed uptime with 24/7 monitoring
We monitor the server, the database, and the Asterisk process around the clock. If something breaks during calling hours, we are already looking at it before your floor manager notices.
Compliance note
Built for regulated outbound operations
Banking and insurance outbound operations face scrutiny from multiple regulators. We configure your dialer to support the compliance posture your legal and compliance teams define: calling-window enforcement by time zone, consent-aware recording, DNC list integration, and abandonment-rate controls.
We do not provide legal or compliance advice. We make sure the dialer behaves exactly the way your compliance team needs it to.
Put your collections and renewals on a dialer that records every call
Tell us your agent count, campaign types, and compliance requirements. We will size a deployment and quote it.