Industries · Fintech
viciDial for fintech companies that need speed and compliance
KYC verification, collections, and onboarding calls are core to fintech operations. VITI Voice gives you a managed viciDial deployment that dials fast, records everything, and scales with your growth.
The problem
What holds fintech outbound operations back
KYC and onboarding calls need to happen fast
A customer who just signed up for your lending or payments product expects a verification call within minutes, not hours. Delays increase drop-off and drive customers to competitors.
Collections at scale requires automation
Lending fintechs with growing loan books need to work delinquent accounts at volume. Manual dialing through overdue lists is too slow to maintain portfolio health.
Regulators expect recorded and auditable calls
Financial regulators increasingly require that customer-facing calls are recorded, stored, and retrievable. Gaps in recording create compliance risk during audits.
Growth outpaces fixed infrastructure
Fintech companies grow fast. A dialer that worked for 10 agents cannot handle 50 without infrastructure changes that take weeks to plan and execute.
The fix
How managed viciDial answers it
Instant KYC and onboarding campaigns
New signups trigger a dialer campaign immediately. Your verification agents connect to the customer within seconds of signup completion, keeping drop-off rates low.
Predictive dialing for collections
Run overdue-account lists in predictive mode so agents connect only to live answers. Retry logic, time-zone compliance, and answering machine detection run automatically.
Every call recorded with full metadata
All calls are recorded with caller ID, timestamp, agent ID, and campaign metadata. Recordings are searchable through the viciDial admin interface for audit retrieval.
Infrastructure that scales with your growth
Add dialer nodes and agents as your customer base grows. Multi-server clustering means scaling up is adding capacity, not rebuilding infrastructure.
Compliance note
Configured for financial services compliance
We configure your dialer to support the regulatory requirements your compliance team defines: calling-window enforcement, consent-aware recording, DNC list handling, and abandonment-rate controls aligned to your jurisdiction's rules.
Compliance strategy is yours. We make sure the dialer's technical behavior matches it.
Give your fintech a dialer that keeps up with your growth
Tell us your agent count, campaign types, and compliance requirements. We will size a deployment and quote it.